Helpdesk Support
Through its Global Procurement and Technology Delivery Services Center, TransProcure maximizes on its low-cost strategic location and availability of skilled resources in ensuring the continuous and effective use of an enterprise’ spend management solution.
Supporting the Growing Sourcing Scope
With the need to utilize global sourcing and reach competitive and cost-competitive suppliers, TransProcure’s multi-lingual and highly scalable helpdesk center extends the sourcing capabilities by effectively communicating in the necessary dialect and language on the sourcing needs of the company. Effective communication is necessary between the buyer and supplier to ensure success in the sourcing endeavor. It is important for both parties to understand and agree on terms and conditions including item and service specifications. The team currently supports Mandarin Chinese, Thai, Bahasa, Korean, Japanese, Polish and Spanish. However, we will be able to cater for other languages when deemed necessary.
Ensuring Returns on eCatalog Procurement
One of the key success indicators in effective deployment of eCatalog procurement technology is the ratio of catalog and non-catalog purchases. To allow procurement organizations to maximize on resource and time and effectively manage high-value and strategic spend, transactional buying requires the need to continually expand and manage catalog items. As efficiency on the procurement lifecycle is heightened for catalog purchases, the time and resource to administer and maintain the catalog proportionately increases. With TransProcure’s catalog management experience in large multinational companies and backed with a solid catalog and workflow tool, this highly resource hungry and administrative task can be coursed through a single helpdesk center.
Effective and Continuous Use of Technology
Through a central helpdesk in TransProcure’s Global Delivery Services Center, companies are provided a combination of offsite and onsite technology service and support. Manned by capable support agents on a 24x7 basis, end-users as well as IT personnel can easily extend issues, concerns, and queries which are monitored through a web-based case monitoring system accessible by the designated customer contact and the TransProcure helpdesk support manager. Governed by a mutually agreed service level agreement, support agents can request immediate support for clients that will provide senior and experienced consultants to answer, investigate, and correct onsite.
Related Helpdesk Services
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Multi-Lingual 24x7 Helpdesk Services with a world class customer contact center
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Offshore customizations and development with an extended Level 2 support and technical development team
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Supplier Enablement via phone and email support and assistance in DUNS and Ariba Supplier Network registration as well as step-by-step online training on the use of ASN
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End-User Enablement via onsite and online training on the practical and effective use of Ariba Enterprise Spend Management suite of solutions
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Catalog Content Factory from UNSPSC Material Code Standardization and PunchOut-Ready web sites
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RFx Template Design and Development through flat file translations, procurement user and supplier training and deployment
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Sourcing Event Management with end-to-end RFx design, participant training and documentation, phone and email participant support and/or proxy bidding, and management reports
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Spend visibility services through data scrubbing and cleansing; commodity category and material mapping and deployment of best practices in Ariba Visibility
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On-Demand Service
To cater for the needs of the regional and local small and medium sized enterprises, we extend the benefits and advantages derived from the effective use of spend management tools and technologies through TransProcure’s On-Demand service.
With a shared infrastructure and support capabilities, companies can immediately experience the use of spend management tools through TransProcure’s On-Demand eCatalog procurement and eBidding services. Through the use of a shared infrastructure, the costs to utilize spend management tools are greatly reduced through either or a combination of a per transaction/event cost or a monthly service fee.
Through a rigid yet rapid implementation methodology and phased approach, the implementation of the On-Demand service starts with a discovery and assessment phase. In this phase, onsite consultants will gather the necessary information necessary to configure and enable the end-users and procurement professionals on the hosted technology and infrastructure. As the configuration is applied and data loaded, end-user and supplier enablement activities begin with the necessary end-user training, supplier summits and related documentation.
To ensure the continuous and effective use of the service, companies are ably supported through a centralized helpdesk support. Through the multi-lingual and 24x7 scalable helpdesk support, companies can expand the use of the On-Demand service across the regions where they operate as well as enable local, regional, and global suppliers. Coupled with the support of senior and experience technology consultants, TransProcure ensures the reliability and availability of the hosted and shared service.
With an On-Demand service, companies immediately reap the benefits of an eCatalog procurement tool ensuring compliance and heightened efficiency. Together with an eBidding tool, companies also reap hard savings directly impacting their bottom-line and further justifying the low operational costs of using TransProcure’s On-Demand service.
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